Privacy Policy | Mentora

1. Introduction

This privacy policy explains how the Mentora platform at mentora.tr collects, processes, protects and stores information from its users. This policy has been prepared in accordance with Law No. 6698 on the Protection of Personal Data ("KVKK") and related legislation.

2. Data Collected

2.1 User Information

First and last name
Email address
Institution information
Billing information
Username

2.2 Client Data

Client test results, session notes, demographic information and other personal data entered manually into the platform by the user. These data are uploaded solely by the relevant psychologist and Mentora does not access or share this content with third parties.

2.3 Technical Information

2.4 Financial Information

Billing details and payment history.

3. Purposes of Data Processing

To operate the service and manage user accounts
To provide user support and resolve technical issues
To ensure the secure storage of test results
To send service updates or system notifications to users
To fulfil legal obligations

Mentora does not share client data with third parties.

4. Data Retention

Data is securely retained for as long as the user account is active.
Upon account deletion, all user and client data is anonymised or securely destroyed.
Data arising from billing or legal requirements is retained for the period prescribed by applicable legislation.

5. Data Sharing

Mentora does not share user or client data with third parties. Sharing may occur only in the following exceptional circumstances:

Official requests from legal authorities
Mandatory situations under KVKK or applicable legislation
Trusted solution partners involved in the technical infrastructure of the service (hosting, payment, email)

6. Data Security

256-bit SSL encryption
Role-based access control
Server firewalls and regular security testing
Encrypted database storage methods

7. User Rights

Under KVKK, users have the following rights:

To learn whether their personal data is being processed
To request correction or deletion of data
To request information about processed data
To object to processing activities
To exercise the right to data portability
To withdraw consent at any time where consent has been given

To exercise these rights: [email protected]

8. Cookie Policy

Essential Cookies: Required for the platform to function
Performance Cookies: To analyse platform usage
Functional Cookies: To remember your preferences
Marketing Cookies: To serve content relevant to your interests (with your consent)

9. Right to Amend

Mentora reserves the right to update this privacy policy at any time.

10. Contact

Email: [email protected]
Address: Yıldırım Beyazıt Mah. Aşık Veysel Bul. Erciyes TGB-4 No:23 Melikgazi, Kayseri, Turkey