Last Updated: October 2025

Terms of Service

Please read these Terms of Service carefully before using any services provided by the Mentora Platform ("Mentora", "we", "our"). By using our platform, you are deemed to have accepted the following terms.

1. Definitions

  • User: Any natural or legal person who registers for or uses the Mentora platform.
  • Platform: All web and mobile components accessible via www.mentora.tr.
  • Service: All digital testing, client management, reporting and appointment scheduling services provided by Mentora.
  • Content: All text, images, videos and other materials on the Platform.

2. Purpose of the Service

Mentora is a software platform that helps psychologists conduct clinical processes in a digital environment. The platform provides appointment scheduling, client information management, test administration and reporting functions. Mentora is not a medical device, diagnostic or treatment tool. Content on the platform must only be used by professional users to support their own clinical decision-making processes.

3. Membership and Account Security

The user warrants that the information provided upon registration is accurate and up to date.

3.1 Membership Requirements

  • The platform may only be used by psychologists, psychiatrists or relevant healthcare professionals.
  • Users must be at least 18 years of age.
  • Users must provide a valid email address and phone number.
  • Users are obliged to use Mentora in accordance with applicable laws, professional ethics and these terms.

3.2 Account Security

  • Users are obliged to keep their account email and password confidential.
  • Mentora must be notified immediately in the event of unauthorised use of the account.
  • Mentora cannot be held liable for security breaches caused by user error.

3.3 Prohibited Uses

  • Using the platform for illegal purposes
  • Sharing content that infringes the rights of others
  • Engaging in activities that threaten the security of the platform
  • Spreading spam or malware
  • Sharing account credentials with others

4. Data Privacy and KVKK

  • Mentora operates in accordance with Law No. 6698 on the Protection of Personal Data (KVKK).
  • The user is primarily responsible for the confidentiality of client data.
  • Mentora does not share or sell data uploaded by users to third parties.
  • Data is retained for as long as the user account is active; upon account deletion, all data is securely anonymised or destroyed.

5. Pricing and Subscription

Platform services are provided on a monthly subscription basis. Payments are processed through a secure payment infrastructure.

5.1 Pricing

  • Mentora may offer certain services under a free trial.
  • Upon expiry of the trial period, the user is charged according to the subscription plan selected at the start of the trial.
  • Prices are in Turkish Lira (TRY) and include VAT.
  • If the user submits a cancellation request before the end of the subscription period, they will not be charged for the next period.
  • The platform reserves the right to change prices with prior notice.

5.2 Cancellation and Refunds

  • You may cancel your subscription at any time.
  • Cancellation takes effect at the end of the billing period.
  • No refund is issued for unused time.
  • No charge applies if cancelled during the free trial period.

6. Intellectual Property

The Mentora platform, software infrastructure, design, texts, visuals and all content belong to MTM Biotechnology. This content may not be copied, reproduced or used for commercial purposes without permission.

7. Limitation of Liability

  • Mentora does not guarantee uninterrupted operation of the platform; technical issues may cause temporary access problems.
  • Mentora is not responsible for outcomes arising from misuse of the platform or incorrect data entered by users.
  • Mentora provides users with a digital tool only; all therapy decisions rest entirely with the user.

8. Right to Amend

Mentora reserves the right to update these terms at any time. Updated terms take effect on the date of publication and are deemed accepted by users.

9. Dispute Resolution

Kayseri Courts and Enforcement Offices shall have jurisdiction over any disputes arising from this agreement. The laws of the Republic of Turkey shall apply.

10. Contact

  • Email: [email protected]
  • Address: Yıldırım Beyazıt Mah. Aşık Veysel Bul. Erciyes TGB-4 No:23 Melikgazi, Kayseri, Turkey